1. Data controller
PIXELSKIESASTRO, S.L., NIF B25984782, C/ Sacristía 24, 18818 Castilléjar (Granada), Spain. Email: info@pixelskiesastro.com.
2. What data we use
- Account and order data: name, addresses, email, phone, order history.
- Messages: what you send us through the contact form or by email.
- Remote support: when you allow us to connect to your computer, we only look at what is needed to solve the problem, while you watch. We do not copy your personal files.
- Payment: card details are handled by the payment provider; we do not store them.
- Technical data: IP address and browser data needed to run the website securely.
3. Why we use it and legal basis
- To process orders, deliveries, returns, warranty and support: performance of the contract.
- To issue invoices and keep accounting records: legal obligation.
- To answer your questions: your request and our legitimate interest.
- To keep the website secure and prevent fraud: legitimate interest.
- Newsletters or offers: only if you give your consent, which you can withdraw at any time.
4. Who receives your data
Only the providers we need: the courier (normally DHL Express), payment providers and banks, our web hosting provider, and our accountant/tax adviser, plus public authorities where the law requires. Some providers may process data outside the European Economic Area; in that case appropriate safeguards are used, such as the European Commission's standard contractual clauses or an adequacy decision.
5. How long we keep it
Order and invoice data are kept for as long as tax and commercial law require (generally up to 6 years). Messages are kept while needed to answer them and handle any follow-up. Account data are kept until you close your account.
6. Your rights
You can request access, rectification, erasure, restriction, portability or object to processing by writing to info@pixelskiesastro.com. You also have the right to complain to the Spanish Data Protection Agency (www.aepd.es).
7. Security
The website uses an encrypted (HTTPS) connection and we apply reasonable measures to protect your data.